Question 1

How to Reset Account Password?

Accepted Answer

Try to click on login with OTP. If it doesn't work then try to reset. You can reset your password, by following the steps provided below:-

To reset your password please click on this link:-

Fill your email address or username in the given box.
Click on the reCaptcha and tap on request reset link.
You will get a request reset link in your email inbox. Click on it.
Change your password and click on reCaptcha.
Click on reset to change your password and Login with same password. Note:- Please don't use any VPN or ad-blockers on our platform.

Question 2

How to Redeem $COIN?

Accepted Answer

Steps to Redeem Coins:

To redeem your coins, follow the steps below:

Visit the Redemption Page Go to https://app.taskperk.app/wallet/redeem (Login required). Go to https://app.pollperk.app/wallet/redeem (Login required). Go to https://app.playperk.app/wallet/redeem (Login required). Go to https://app.timeperk.app/wallet/redeem (Login required).

Choose Your Redemption Method You can redeem your coins for cash via various methods, including Paytm, Razorpay, Coinbase, PayPal, UPI, Bank Transfer, Gift Cards, and more.
Submit Required Details Ensure you follow the necessary steps and provide the required details based on your chosen payment method. Once you will submit the details, your redeem request will be marked for review and sent to the finance team, they will review it and process the same.
Check Pending Requests If you missed submitting any required information, you can check your pending requests at https://app.taskperk.app/wallet/redeem

If your request is showing as pending it means you have missed to submit the details which are required to process the redeem request. You need to find your pending request

Question 3

What are Infractions, How to Resolve Active Infractions?

Accepted Answer

An infraction is either a security block created by our security system upon suspicious activity detected or high risk of fraud detected or it may be due to the breaking of a guideline, term, policy, or agreement.

Common reasons for infractions?

When you try to hide your identity or impersonify by using deposable email or compromised credentials.
When you access your account from an IP having poor reputation (as per our IP risk score partner).
When your payment is marked as risky by our payment partners such as Razorpay, Paytm, PayPal, Stripe …etc.
When any suspicious/risky pattern or activity is detected in your account by our security algorithms.

How to resolve infractions?

Kindly update your legal name, address and other details in your profile correctly. ( https://cpidroid.com/user/profile)
Kindly reach out to support and request for manual review of your account. Note: Team may ask a few things for verification.
If your payment is marked risky, we may ask you to share your selfie holding the same card which was used to make payment (make sure to mask sensitive details) and card holder name should match with payer name.
Upon successful verification, infraction will be removed from your account

Question 4

How to Earn Money?

Accepted Answer

You can earn coins at https://app.taskperk.app/earn by completing offers, surveys, and tasks.

Earn by Playing Games : https://app.playperk.app/earn (login required)
Earn by Watching Videos : https://app.timeperk.app/earn (login required)
Earn by Browsing Websites : https://app.timeperk.app/earn (login required)
and much more…

Just log in and start earning rewards through fun and easy activities!

Question 5

Troubleshooting Payment Transaction Issues

Accepted Answer

Overview:

Payment Deducted but NOT Credited Issue:-
Common Reasons for Fiat Payment Failure:-
Common Reasons for Crypto Payment Failure:-

Payment Deducted but NOT Credited Issue:-

This happens very rarely, usually when we don't get server postbacks from our payment gateway partner.

Kindly reach out to support with following information and finance department should do the needful:-
- Invoice ID :
- Invoice Amount :
- Invoice Payment Gateway :
Please note that Invoice ID is important for us in order to be able to track the payment.

Common Reasons for Fiat Payment Failure:-

If you tried to deposit funds in your USD balance but it was failed / canceled by the payment processor, it might be due to one or more of the following reasons:-

Payment Processor does not support your country or not available in your country.
Payment Processor does not support your debit card, credit card.
Your debit card, credit card is not enabled for international transaction.
The debit card, credit card you has used might be expired.
Other miscellaneous reasons such as technical failure.

Common Reasons for Crypto Payment Failure:-

If you tired to deposit funds in your USD balance but it was marked under paid or partially paid, it might be due to one or more of the following reasons:-

You might have sent fund

Question 6

Understanding TDS & GST for Indian Customers

Accepted Answer

SOP for TDS Payment for Indian Customers:

Full Payment Required: Please make the payment of the full invoice amount (inclusive of GST) to process your invoice smoothly.
TDS Deposit: If applicable, deposit the TDS amount separately and file the TDS return as per your convenience.
Issue FORM 16A: Once done, issue FORM 16A to us. You can contact support to get our PAN details listed on the website.
TDS Reimbursement: After submitting the TDS certificate to us, we’ll reimburse the TDS amount into your current account within 7 working days.
TDS Details: Note that TDS is applicable under section 194C at a rate of 1%.

SOP for GST Input Claim for Indian Customers:

GSTIN Update: If you’re a registered business with a GSTIN, please update your GSTIN in your account profile to receive GST invoices.
Claiming GST Input: If eligible, we will issue GST invoices, which you can use to claim GST input. Check with your CA for more guidance.
GSTR-1 Return Schedule: We file GSTR-1 on the 13th of the month following each quarter's end due to falling below the prescribed monthly limit.
GST Input Timing: You should receive GST input on the 3rd month following the quarter’s end.

This is the SOP for GST operations and input claim eligibility.

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